Your Relocation Solutions

Decades of relocation expertise, built on trust

People shaking hands in front of house.

Service is Our Main Focus

At Customer Service Relocation, our core mission is to make the relocation process seamless and stress-free for both your company and your employees. We are dedicated to providing a high-touch, personalized experience with exceptional communication and proactive solutions. Our team stays on top of every detail, ensuring continuous follow-up and follow-through from the initial planning stages to post-move support.

Domestic Services

Our comprehensive domestic relocation services are designed to manage every detail of a move within the United States and Canada, ensuring your employees arrive at their new destination prepared and ready to work. These services can also be offered à la carte, allowing companies and employees to select only the support they need.

  • Amended Value & Buyer Value Option (BVO) Programs: Our comprehensive global relocation services are designed to manage every detail of your transferees' move, whether in the United States or abroad, ensuring your employees arrive at their new destination prepared and ready to work.
  • Home-Finding: Our dedicated relocation specialists work with your employees to understand their unique needs, connecting them with expert real estate professionals who can help find the perfect home in their new community.
  • Temporary Housing: We arrange comfortable and convenient temporary accommodations for employees who need an interim solution before settling into their permanent home. This ensures a smooth transition and peace of mind during the relocation process.
  • Closing Services: We simplify the often-complex closing process, coordinating with all parties involved to ensure a smooth and timely finalization of the home sale or purchase.
  • Mortgage Lending: We partner with trusted mortgage lenders to provide your employees with a variety of competitive financing options, making the home buying process as easy as possible.
  • Financial Management: From Expense Management and Gross-Up Calculations to Tax Preparation and Payroll Interface, we handle all the complex financial aspects of a relocation. Our detailed Reporting provides full transparency and ensures your program remains compliant and cost-effective.
  • Lump Sum Programs & Cost Estimates: We provide both companies and employees with the tools and data needed to manage lump sum programs effectively. Our accurate Cost Estimates help in early planning and budgeting, preventing unexpected expenses.
  • Household Goods Move Management: We manage the entire moving process from start to finish, including vetting movers, coordinating schedules, and tracking shipments, providing a single point of contact for a hassle-free experience.
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International and Repatriation Services

Expanding your team globally requires specialized support. Customer Service Relocation provides end-to-end services that handle the unique challenges of international moves and repatriation, ensuring a smooth transition both abroad and back home.

Household Goods Move Management

We navigate the complexities of international shipping, customs, and logistics, ensuring your employee's belongings arrive safely and on time.

Home-Finding & Rental Services

Our local experts assist with finding temporary or permanent housing, helping your employee and their family settle in comfortably. We also help with the complexities of securing a rental, including lease negotiations and local regulations.

Visa Procurement

We provide hands-on assistance with the entire visa and immigration process, guiding your employees through the necessary documentation and legal requirements to ensure a compliant and timely move.

Settling-In Services

We go beyond the move to help your employees feel at home. Our settling-in services include everything from setting up utilities and opening bank accounts to providing cultural orientation.

Financial & Insurance Services

We manage global Tax Preparation, Payroll Interface, and Expense Management to ensure financial compliance across borders. We also help secure essential Rental, Home, and Auto Insurance.

Vehicle Purchasing/Renting

We assist your employees with navigating the process of acquiring a vehicle in their new country, whether through purchase or rental.

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Other Services

In addition to our core relocation programs, we offer a suite of consultative services designed to optimize your mobility program.

  • Lump Sum Calculations & Cost Containment Strategies: We provide strategic advice and data-driven insights to help you create fair and cost-effective lump sum programs while implementing Cost Containment Strategies to maximize your budget.
  • Policy Development: Our team helps you create modern, competitive, and clear relocation policies that attract and retain top talent, addressing the unique challenges of today's workforce.
  • Cost of Living Calculations: We provide detailed, up-to-date data to help your company and employees understand the financial realities of their new location, aiding in compensation planning and budgeting.

Support Beyond Relocation

Your smooth transition starts here. Customer Service Relocation provides a wealth of personalized resources to support your employees every step of the way, helping them and their families adapt and thrive in their new environment.

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    Destination Insights

    Our detailed guides provide information on local culture, neighborhoods, essential services, and more, allowing your employees to explore their new city before they even arrive.

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    Home Search & Listings

    We give your employees access to a curated list of properties and an expert network to help them find their perfect place, complete with detailed insights and virtual tours.

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    Tailored Relocation Packages

    We don't believe in one-size-fits-all solutions. Our services are fully Customizable to meet the unique needs of every individual and family.

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    Cost of Living Insights

    We provide comprehensive data to help your employees understand and Budget Their New Life, including comparisons of housing, food, and other expenses.

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    Visa & Immigration Help

    Our dedicated specialists provide comprehensive legal support and essential information to Navigate Global Moves with confidence.

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    Career & Job Resources

    We offer tools and resources to help spouses and partners with their professional journeys, including information on local job markets and career support.

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    Education & School Finder

    We help families find and evaluate top schools, childcare options, and higher education institutions with ease, ensuring their children's future is settled.

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    Community & Culture

    We connect employees with expat networks, local events, and cultural tips to help them Connect and Adapt Locally.

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    Moving Logistics & Prep

    Our tools and guides provide detailed Timelines, Packing Guides, and Budgeting Tools for a seamless transition.

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    Travel & Local Transit

    We offer essential information on transportation, driving requirements, and local transit options to help employees Get Around With Ease in their new city.

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    Language & Translation

    We provide access to language learning resources and translation services to help employees Communicate in Their New Home.

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    Financial & Banking Setup

    We guide your employees through the process of setting up new bank accounts and managing their finances abroad, including currency conversion and tax considerations.

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    Health & Safety Info

    We provide critical information on local emergency services, healthcare providers, and insurance options, so your employees can Prioritize Their Well-being.

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    Personalized Relocation Plans

    We offer a customized and tracked support system, allowing your employees to follow the progress of their unique journey and stay organized throughout the move.

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    Social & Cultural Integration

    We help your employees and their families integrate into their new community with activities and resources that promote a smooth social transition.